Refund & Return Policy

At Voucher World, your satisfaction is important to us. Since we operate as a digital gift voucher marketplace, our policies are designed to be transparent, fair, and aligned with the nature of digital goods. Please read this Refund & Return Policy carefully before making a purchase.

1. General Policy

  • All voucher purchases made through Voucher World are considered final and non-refundable.

  • Exceptions apply only in cases of technical errors, invalid voucher codes, or vendor non-fulfillment.

  • As vouchers are digital products, they cannot be returned, exchanged, or resold once delivered.

2. Eligible Refund Scenarios

Refunds will be considered in the following cases:

  • The voucher code provided is invalid or non-functional.

  • The vendor refuses to honor a valid voucher purchased from Voucher World.

  • The voucher is not delivered due to a technical issue from our platform.

3. Non-Eligible Refund Scenarios

We do not provide refunds in the following cases:

  • Vouchers that have expired after their validity period.

  • Vouchers that have already been used/redeemed.

  • Incorrect purchases made by the customer (e.g., wrong voucher/vendor selection).

  • Loss or unauthorized use of vouchers after delivery.

4. Refund Request Process

To request a refund, customers must:

  1. Contact us at info@voucherworld.co.in within 7 working days of purchase.

  2. Provide order details, payment reference, and the issue description.

  3. Allow our support team to verify the claim in coordination with the vendor.

5. Refund Timeline

  • Verified refund claims will be processed within 7–14 business days.

  • Refunds will be issued only to the original payment method used at checkout.

  • Processing time may vary depending on banks and payment gateways.

6. Responsibility of Vendors

Since Voucher World is a multivendor platform, vendors are responsible for:

  • Setting their own voucher terms and conditions.

  • Ensuring the voucher is honored within the validity period.

  • Providing support for any redemption-related issues.

Voucher World acts as a facilitator and will assist customers in resolving disputes with vendors wherever possible.

7. Contact Us

For refund/return-related inquiries, please reach out to us:

Company Name: Aumify Analytics Pvt Ltd
Brand Name: Voucher World
Website: https://voucherworld.co.in
Email: info@voucherworld.co.in
Address: DCB 620, 6th Floor, DLF Cyber City, Patia Gds, Khorda, Bhubaneswar, Orissa, India, 751024